What Agents are Saying...

Geri Vitale of Century 21 Award said:  As a 1st time user of West End Mortgage Group, I was pleasantly surprised to see that their work on the job was as good as their marketing approach!  My client was very pleased and even received a lower rate mortgage than originally thought.  The team, Jason Whitehead and Alexis Abalos, worked diligently and received an A+ from me as a reward!  I will refer anyone looking for a home loan.

Karl Bascos of Red Carpet Realty said:  Jason Whitehead always treats my clients with respect and treats me like a close friend!

Tamara May of Century 21 1st Choice Realty said:  I initially met Kristen Nicholl over the phone and then we met for a presentation ... I was impressed with her personality and attitude.  Dear Kristen, I really appreciate your attentiveness with my client who was a first-time homebuyer.  He was a challenging character who required a lot of patience and tons of explanations all through our tediously long short sale transaction.  You were always there, as steady as a rock, and he was satisfied with your knowledge and expertise.  He was difficult to manage and you were a perfect match for an insecure nervous client.  Thank you again, so very much!  This was our second transaction together and I look forward to many more.

Debra Hauser of Keller Williams Realty said:  Working with Scott Evans and Randy Foja made this transaction so much easier.  I had a client that came to me with their own lender and then they wanted to buy a Fannie Mae bank-owned property where they had to be pre-approved with the listing agents' preferred lender.  Long story short ... they decided to go with the listing agents lender because they were going to save money.  The preferred lender dropped the ball and almost broke the deal.  Scott and Randy saved the deal and had the loan closed in 10 days!  Great job Scott Evans and team at West End Mortgage Group.

Alida Crudo of Ascent Real Estate said:  Scott Evans and Randy Foja did a great job.  They responded to all my inquiries in a very timely fashion and gave myself and my client a great sense of confidence inhis product and in a timely close of escrow.

Steve Lemack of Realty Executives said:  Good job!! - Charman Wilson keeps the agent and client in the loop!

Javin Hope of Re/Max said:  When I first met Scott Evans, it was over the telephone.  He completely took over all of my clients financial questions.  He held conference calls when my clients was uncomfortable  with all of us vendors including escrow on the line.  I am amazed he was able to close in three weeks (21 days) and do such a great job with customer service.  He is very knowledgable and knows creative financing well.

Mark Mills of Re/Max Associates said:  My clients loved the high level of service that Kristen Nicholl provided.  I know my clients will get great rates and service when working with her.

Christopher Sanders of Anchor Funding said:  In the business that we are, communication is everything!  Olimpia Topete is excellent, both in her knowledge and in keeping everyone informed about the status of the transaction.

Braden Posey of Weichert Realtors said:  Your attention to detail, professionalism, and quick response to unforseen conditions made for a quick and profitable experience for me and my buyer.  I will look forward to working with you and your company again soon.  Thank you Scott Evans.

Alex Arce of McMillin Realty said:  Olimpia Topete is a very knowledgeable professional.  It's really tough to find a loan representative that will give you the time of day.  Olimpia gives the utmost exclusive service to her clients.  She treated all of my mortgage needs as her very own.  Most importantly, she returned calls within the hour.  I have heard nothing but good things from the clients that I have referred to her.  My clients all tell me that she treated them like family.  Thanks Olimpia.  You're the best!

Keke Jones of Re/Max Associates said:  My client and I were very impressed with Scott Evans's overall competence and service.  Not only did we close the FHA loan on time, we closed 11 days early.  Everything went so smoothly!  I would highly recommend West End Mortgage Group to anyone looking for a stress-free loan process.

Mark Mills of Re/Max Associates said:  Kristen Nicholl delivers great communication - another great mortgage match to my clients financial structure.  I would feel confident referring my friends and family members because Kristen and West End Mortgage Group have a variety of lenders to choose from.

Nickie Bascos of Red Carpet Realty said:  Jason Whithead and his team know their products, provide excellent communication, and are always prompt in responding to questions.

Sharon Boyer of Realty Experts said:  Jason Whitehead and Alexis Abalos were very helpful and polite.  I enjoyed working with them.

Joyce Boyd of Century 21 Award said:  Jason Whitehead and his staff worked very well with the buyer and both real estate brokers.  He paid attention to the details and closed the loan in ten days!  He provided excellent service all around.

Yvonne Millon of Willis Allen Company said:  Elijah Orozco provided a really great experience.  His knowledge of the VA loan process was most helpful.

Paul Manning of Century 21 Award said:  I have worked with many lenders over the years.  Elijah Orozco was always available and did what he said.  He came through!

Karl Bascos of Red Carpet Realty said:  Jason Whitehead, Alexis Abalos, and his team deliver loan docs quickly and are always available via phone or email.

Alina Mendoza of Century 21 Award said:  Scott Evans and his team are incredible to work with.  They are extremely knowledgeable and always quick to respond to my needs as a real estate agent and the needs of my clients.  Scott and his team go above and beyond by thinking outside the box and always finding solutions to any challenge!

Keke Jones of Re/Max Associates said:  Working with Elijah Orozco was a pleasure.  My client also had an enjoyable experience.  What was most helpful about working with Elijah was his great attitude!  I would recommend Elijah for anyone looking to purchase or refinance a home.

Erika Dyer of SanDiego-Living said:  Kristen Nicholl knows her stuff!!  She does a terrific job of updating me throughout the transaction.

Tamara May of Century 21 1st Choice said:  Dear Kristen Nicholl, my mother-in-law cannot stop raving about what a wonderful loan she got from you and how fortunate she was that you are part of my working team.  I am grateful every day to be one of your Realtor partners.  You contribute "hugely" to my success.  Very best to you.

Lynn Hamilton of The Real Estate Shoppe said:  As a Realtor, let's face it ... we have several lenders to choose from - I was pleased with the pre-qualification process and re-assurance that you could secure a loan for my clients.  These were repeat 5-star clients and I wanted them well cared for - The team at West End Mortgage Group, Jason Whitehead and Alexis Abalos, did not disappoint me!  Thanks for giving my client the top service they deserved and I expected!  I have and will recommend you again.

Enrique Gonzalez of Prudential California Realty said:  Kristin Bursian is a great loan officer.  It is a pleasure to work with her.  She is quick, reliable, responsible, and efficient.  I will gladly refer all of my clients to her.

Mark Mills of Re/Max Associates said:  Once again, another happy client!  Kristen Nicholl provides a high level of service, has a broad product selection, and great rates!

Melissa Williamson of Prudential California Realty said:  Dear Charman ... Thank you so much for your excellent work on our first transaction.   I was so impressed when you found that obscure program that allowed my client to receive a discounted interest rate for her condo purchase based on its location.  My client was very happy with your services.  Also, your availability on weekends and in the evening is so helpful.  I'll be sending you all of my buyers from now on.

Renee Damon of Windermere Exclusive Properties said:  Jason Whitehead and his team were absolutely fabulous in getting the very difficult loan approved, funded, and recorded.  Our buyer and seller were extremely happy about the closing.  Jason is wonderful about calling back, calling before I call to ask, and keep things moving.  Thank you so much for all your time and effort to get it done.

Nickie Bascos of Red Carpet Realty said:  West End Mortgage Group is the best when it comes to timely fundings and closings ... Attaboy guys!!!

Renee Damon of Windermere Exclusive Properties said:  At first, I was reluctant to use a new lender, but once I had the opportunity to speak with Jason Whitehead and Alexis Abalos, I was extremely impressed with their professionalism.  I would feel confident in referring them to anyone because I know they will treat them as gold, follow-up, and the get the job done.

Mark Mills of Re/Max Associates said:  Time and time again, Kristen Nicholl gets a great mortgage tailored to each client. 

Dennis Kaiser of Re/Max Associates said:  Congratulations!  Because of a lot of hard work, determination, and tenacity, the transaction closed.  We want to thank you for your significant contribution.  It is easy to see why you are a success.  We appreciated the professionalism you showed in preparing, documenting and funding the loan, as well as the timely manner in which you returned our phone calls and kept us informed throughout the entire process.  Keep up the good work!

Dan Christensen of Re/Max Associates said:  Kristin Bursian was awesome!  I would work with her again anytime!  I definitely feel confident sending my own friends and family members to her.

Ismael Betancourt of Prudential California Realty said:  Thank you Elijah Orozco for the great communication during the escrow period.  I would definitely feel confident referring friends, family, and clients to you because of the level of attention you provide.

Karl Bascos of Red Carpet Realty said:  Jason Whitehead always delivers great communication during the transaction.  He definitely know what loan products are out there!  Thanks!

Patty Nesbitt of McMillin Realty said:  Kristen Nicholl is very professional and knowledgable.  I feel confident referring my buyers to her and I know she will give them superb service!

Karl Bascos of Red Carpet Realty said:  Jason Whitehead was great!  He fulfills all my needs, including replying to my emails fairly quickly!  I would definitely refer my friends, family members, and future clients to Jason as he treats me like a friend would.

Nickie Bascos of Red Carpet Realty said:  Excellent service.  Great follow up.  My client is very happy with the service provided.  Jason Whitehead is always available, Saturdays and Sundays as well.  He is the Best in the business!

Greg Miller of Coldwell Banker said:  Scott Evans is quick, upbeat, and got the job done!

Nickie Bascos of Red Carpet Realty said:  As a real estate agent, I highly recommend Jason Whitehead and his team to get loans for my clients.  They provide excellent professional service and their level of expertise is far beyond their competition in the mortgage industry.

Linda Artiaga of Coldwell Banker said:  Throughout the transaction, Charman Wilson kept in communication with me.  She definitely displayed a great amount of knowledge and expertise of the mortgage loan products currently available in the market place.

Erika Dyer of SanDiego-Living said:  I would feel confident referring my friends and family members to Kristen Nicholl.  She has an incredible amount of knowledge about the mortgage products currently available.

Rick Bright of Windermere Exclusive Properties said:  Jason Whitehead streamlined the loan process and made my buyers feel very confident that they were going to close on time with the best rate!

Rob Bryan of Pacific Pinnicale Real Estate said:  I never worry that anyone that I refer to Kristen Nicholl won't get the best rates, care, and mortgage advice possible.  Always a pleasure to work with and my clients are always 100% happy.

Mark Morgan of Apartment Consultants said:  Kisten Nicholl of West End Mortgage Group has provided incredible service to my client.  We have closed two loans with her and the communication is fantastic.  Not only did my client receive a great rate on his loan(s), Kristen secured the exact loan and rate that she quoted.  In my experience, that is hard to come by in the lending business.  With my client 100% satisfied on two loans, I will continue to refer Kristen to future clients.  Thanks Kristen!

Susan Hogan of Coldwell Banker said:  Charman Wilson was diligent, knowledgeable, and communicated regularly with both me and my client.  I will always refer her for her commitment to good service.

Patti Phillips of Prudential California Realty said:  Jason Whitehead stepped into an escrow that was due to close and a buyer that I thought was not going to be able to perform for my seller.  I had no confidence in his agent and thought the whole transaction was doomed.  In barely a week, Jason had it all done and ready to fund.  I was impressed!

Jay Anthony (Owner/Broker) of Anthony Real Estate said:  I was very pleased with the services from Charman Wilson of West End Mortgage Group.  We recently closed a transaction on one of my listings where she represented the buyers (financing).  Her follow up with me through the entire transaction was excellent and there were also absolutely NO problems that I became aware of!  Though I do not know her personally and do not often have have time to write a testimonial, I felt this one was well deserved.  I will be considering her for one of my transactions in the future with my personal clients.

Evelyn McCombs of Coldwell Banker said:  I would feel very confident referring clients, friends, and family members to Jason Whitehead.  He knows what he is doing.

Patty Nesbitt of McMillin Realty said:  Kristen Nicholl is very knowledgeable and confident with her lending skills.  She returns calls promptly, performs when she says she will, and is an awesome asset to West End Mortgage Group.  I confidently recommend her to anyone.

Nickie Bascos of Red Carpet Realty said:  If I need to rate Jason Whitehead, (on a scale of 1 to 5 and 5 being excellent), he is a 6, not a 5!.  Excellent job Jason and your entire team.  I am looking forward to more transactions with you in the future.

Mark Mills of ReMax Realty said:  I'm confident that West End Mortgage Group and Kristen Nicholl will get the most suitable loan product for my client at great wholesale rates and have a backup plan should one be needed.

Jimmy Wong of Prudential California Realty said:  Scott Evans gave me the confidence that he could get the loan closed.  He kept me informed throughout the escrow process and always returned my phone calls.

Gina Barnes of Prudential California Realty said:  Being the listing agent, it was very impressive that Jason Whitehead kept me updated at the critical times.  I found him to be honest and upfront - No Spin!

Rob Bryan of Pacific Pinnacle Real Estate said:  Kristen Nicholl never fails to "wow" my clients with so many professional and personal characteristics.  She is not only knowledgable but is thoughtful, kind, and most of all, is honest and straight forward.  I know that when I refer Kristen that my clients will be in very good hands.

Peter Edelmuth of Pacific Investment Properties said:  Kristen Nicholl kept me informed at all times and stayed on schedule.  As a mortgage co. owner,  I appreciate all her efforts.

Kim Tran of Coldwell Banker said:  I have used Kristen Nicholl for many transactions and am always confident in referring her to my clients since I know they are in good hands.  She is very detailed and thorough.  She also is very patient with 1st time home buyers and is always willing to answer any questions.  Her work ethic reminds me a lot myself.  That's why I always enjoy working with her!

Chris Muckley of Ascent Real Estate said:  Elijah Orozco performed a great job on this escrow! 

David Tal of Realty Connex said:  Working with Mr. Scott Evans was very easy and efficient.  We had a smooth close of escrow ahead of time and with no surprises.  I recommend Mr. Evans and West End Mortgage Group for anyone looking for a good loan!

Denise Keller of Prudential California Realty said:  Excellent service and always someone I can count on to take care of my clients and get the loan closed on time!  Kudos to Kristen Nicholl!  West End Mortgage Group definitely has a star in her!

Kim Tran of Coldwell Banker said:  Jason and his team went above and beyond during a stressful time.  My client was in the process of purchasing a commercial building when we found out that the bank was shutting all operations!  Needless to say, this caused a lot of stress for the buyer and the seller.  West End Mortgage Group came to the rescue, being able to fund the loan within weeks at a lower rate!  I can't thank you enough.  I appreciate the daily updates as well.

Ann Smith of Coldwell Banker said:  Both my client and I are very grateful to Justin Clark for his hard work and dedication.  This was not an easy deal to complete but Justin really came through for us!  Without him, I do not believe my client would have been able to purchase this home.

Christine Gorno of Century 21 Award said:  As the listing agent, I opened escrow with a qualified buyer.  25 days into a 45 day escrow, the buyer wanted to cancel because her lender could no longer get her a loan with all of the changes in the mortgage industry.  I called the buyer's agent and informed him that I had a loan officer I use frequently who could get his client the loan she needed.  Kristen Nicholl met with the buyer, got her approved, and we successfully closed escrow the same week we had planned on.  Kristen has an exceptional level of service and communicates every step of the process.  Thank you West End Mortgage Group!

Roselind Lindquist said:  Anselmo Haro is one of the finest loan officers I have ever worked with on behalf of my clients.  Anselmo is knowledgeable, patient, careful, concerned, and did not give any promises or make any promises that he could not deliver on.  Anselmo is straightforward, professional, courteous, friendly, and above all, a wonderful person to work with.  I have already recommended him to all of my clients and will do so in the future.

Julie Wiseman of  Glenn D. Mitchell Realtors said:  Elijah has exhibited sterling qualities - accurate loan information, very helpful credit repair, meticulous follow-up, over-the-top customer service and impeccable ethics.  I feel very secure and comfortable recommending my real estate clients to him.

Patrick Pierce of Prime West Properties said:  Justin Clark is always professional in his dealings with clients.  He is concerned throughout the loan process with meeting his clients needs and answering their questions.  Where most lenders return phone calls when they are ready, Justin makes the calls anticipating his clients questions.  I always know I can rely on Justin and trust him with my clients loan needs.

Barbara Belcher of Century 21 Carole Realty said:  Charman Wilson understands the complex and specific needs of a real estate transaction.  Every escrow that I've closed with her has been a success.  Her communication and service skills are top notch!

Kathy Risley of Century 21 Award said:  Thank you so much Kristen Nicholl for your First Class Service.  I am grateful to have you as a part of my team by providing outstanding customer service to my clients.  Thank you once again!

Lana Leggett of Coldwell Banker said:  Once again, Charman Wilson has surpassed all of my expectations!

Ismael Betancourt of Prudential California Realty said:  I have been in real estate for 15 years in the south bay area.  When I met Scott, I could see the value in his person which makes him a professional in the business.  I will highly recommend him to my clients and other agents in the business.  Good luck!

Susanne Millard of Sapphire Realty said:  Great to work with you Dawn - your prompt response to questions - even on Sundays!  Much appreciated.

Lana Leggett of Coldwell Banker said:  Charman Wilson was a treat to work with.  She treated my clients with utmost respect and efficiency.  She went above and beyond to solve problems or issues that arose.  I highly recommend her services as a loan officer.

Laura Leslie of Prudential California Realty said:  Scott Evans is the hardest working loan officer I have ever had the pleasure of coming into contact with.  He treats his relationship with the realtor as a partner and is constantly updating all parties included in the home process.  I will continue to refer my buyers to him as they are always as happy with his service as I am and I look forward to doing many more transactions with Scott in the future!

Elizabeth Glick of Devin Properties said:  Throughout this transaction, Kristen Nicholl demonstrated a high level of professionalism that is largely lacking in the industry.  Her constant and clear communication impressed me and my clients. I will continue to work with Kristen and recommend her to my clients, friends, and family without hesitation.

Ruth Pugh of Century21 Award said:  Thank you so very much for hiring the very best!!!  I have never had a client that was not totally satisfied with your lenders.

Don Perdue of Pacific Coast Executive Realty said:  Charman is very informative and knowledgeable about different loan programs.  She is very creative in designing the right loan for every client.  I continue to use Charman for all my mortgage loans and will continue recommending her to my clients.

Tuesday Whitt of One Source Realty/GMAC said:  Kristen Nicholl is a pleasure to work with.

Clayton Madisen of Leadingham Realty said:  From pre-approval to closing, Scott Evans stayed on top of the transaction and closed the loan in a timely manner.  I would not hesitate doing another transaction with Scott or West End Mortgage Group.  Great job!  Keep up the good work!

Bob Carlson of Prudential California Realty said:  I would refer friends and family to West End Mortgage Group because they deliver!

Agatha Bazzi for Ruth Pugh of Century21 Award said:  They saved the day!  Scott Evans is very determined to get the loan closed.  His constant communication was so helpful.

Barbara Ann Belcher of Century21 Carole Realty said:  What was most helpful about working with Charman Wilson was her on-going communication regarding the loan progress.

Ruth Pugh of Century 21 Award said:  We love Scott Evans!  Great job!

Paul Butler of Keller Williams-Carmel Valley said:  Thank you for closing on time.