What Clients are Saying....

Febie Mitchell said:  First of all, Jason Whitehead's service is commendable ... My husband and I are first time home buyers and everything that I asked for, Jason tried to answer with the best of his knowledge.  I am a persistent person especially when it comes to figures and Jason has the patience to provide me with estimates;  even through calls, emails, weekends... he is always there to respond ... even when his wife was in the hospital having their baby.  So, my husband and I are so thankful to Jason Whitehead and his team at West End Mortgage Group for helping us in getting a home with no down payment, a low interest rate, and 100% of our deposit back.

Myrna Manaloto said:  Jason Whitehead and his team were always available for questions and returning phone calls at any given time.

Jack Andreas said:  Thank you Scott Evans for making this work when my other lender failed.  Scott is extremely skilled and was always on top of the process.  He is a good guy.

Jyothi Nayar said:  Kristen Nicholl was such a great person to work with!  She made the whole home buying process as painless as possible.  She's very good with communicating enough to be kept in the loop.  Her organization skills made the process much less daunting than I thought it would be.  She's extremely knowledgeable, so you feel secure that you are being looked out for.  Most importantly, she is a very realistic person with a positive perspective.  She made any bumps along th way easier to handle.  I would highly recommend working with her for any lending needs!!

Cathy Molloy said:  Charman Wilson was very professional, knowledgeable, and patient.  She explained the details and answered my quesitons.  She was also friendly and personable!

Carole Massey said:  Scott Evans had a 10-day escrow on a bank-apporved short sale.  He got me my loan and I was able to close in the short time!  I am amazed!

Joao Degodoy said:  Promptness and honesty are the two most important qualities and most of the time, we get one without the other.  But with Elijah Orozco, we were fortunate to have found both.

Angie Heffner said:  We were so pleased with our customer service and the great level of communication that Charman Wilson provided.  We were never disappointed and all our questions were answered speedily.  Every option or change was brought to our attention upfront and immediately.  We felt so at ease throughout the whole process and would recommend Charman to anyone.  We look forward to working with her in the future.

Henry Oswald said:  I was very, very happy with everything you did for me Kristin Bursian.

Amy Cantor said:  When it came time for my husband and I to purchase our very first home, we felt so fortunate to work together with our wonderful mortgage broker, Kristen Nicholl.  From the first moment she greeted us with her warm and gracious smile, I couldn't ever imagine anyone else guiding us through this very exciting adventure of buying our dream home.  At each and every step of the way, she was present to offer insight and answers to any question we might have, provide us with the most informative information so we could make the right loan choice for us, and she always stayed in close touch throughout the entire process, keeping us knowledgeable and aware of what to expect next.  Our entire experience of purchasing our home with Kristen was absolutely delightful.

Jennifer Lipscomb said:  West End Mortgage Group and Scott Evans found the exact loan and rate that we were looking for when other brokers said it would be impossible!  I have no doubt that if West End Mortgage Group says they can make it happen, they will!

Scott Buzzatto said:  Scott Evans was a great guy who knew his stuff and made the first time home buyer (myself) feel more at ease.  There was still stressful times but he was there to always make things right.

Sean Dezahd said:  What more can I say about working with Charman Wilson?  She is a true professional.  She thought outside of the box to get this deal done.  She also got me a great rate on top of it all.  I am a real estate agent in Orange County and I am referring my clients to her even though she is in San Diego.

Melinda Guardiano said:  Charman Wilson had given us very exceptional service in helping/guiding us in obtaining our loan.  She guides you thoroughly and provides information that will help you make a decision.  She is a very kind and thoughtful person.  I will highly recommend her to my family and friends, co-workers, neighbors, etc.  Thanks again Charman for a job very well done.  You are a special person to your company!

Shelley House said:  Scott Evans did an excellent job at getting me the right loan for my situation.  When I met with my financial consultant after I had bought the house, he was pleased with the loan type that Scott was able to get for me.  I couldn't be happier with the service that Scott was able to provide!

Beverly DeWitt said:  Elijah Orozco made my mortgage shopping, qualification, and selection stress-free!  In the event something came  up or had to be changed or updated, he took care of it and I never felt that I could not ask questions or request clarification of anything.  He basically always took care of it.  His name should be changed to "Elijah, I'll take care of it, Orozco."  Thank you so much!

Nadine Cockcroft said:  Jason Whitehead, Alexis Abalos, and their staff were most helpful when they told me that we could close my loan in eight to ten days.  I would absolutely feel confident referring my friends and family to them.  Thank you!

Diana Sanchez said:  I was so uneducated before I started the whole process.  Scott Evnas was available when I needed him.  Both my loan professional and real estate agent informed me in all aspects of purchasing a home.  I was pleased to find out that not only my interests were taken into account but my identity was secure as well.  I was unsure at first of purchasing a short sell property but felt that everything was handled in a professional level.  Thank you very much Scott Evans.  I love my new home!

Joy Bellafaire said:  Charman Wilson went above and beyond my expectations during my search for an investor loan to purchase my first investment property.  She was prompt in returning calls and kept me updated frequently.  When property fell out of escrow on the day it should have closed, I almost gave up hope.  We re-submitted the loan and she was able to expedite escrow closing in 4 days - the property would have gone to foreclosure ... and funding came through within just minutes to spare - Thank you Charman!

Michael Chin said:  Jason Whitehead was extremely helpful and always available for advice.  He provided great insight and helped me through each of the steps of the loan process.  He also made sure everything was working out smoothly.  It was a pleasure to work with him and I know that next that I need a loan professional, I will definitely return for Jason's expertise.

Amera Dessouki said:  Scott Evans provided an exceptional level of customer service.  He went out of his way on several occassions to help me out.  He is also very knowledgeable about the various products and services that his company offers.  He even took the time to do a face-to-face meeting to ensure that I understood the loan process and the different products that are available.  I would definitely recommend Scott Evans to the closest of my family and friends.

Tanya Brown said:  Olimpia Topete had told us she could close our loan in 21 days.  I had my doubts.  She actually closed it in 18 days!  Wow!  Amazing!  She helped me with every program offered and pushed everything through.  Thanks for all your help and speedy results!

Xanthe Miedema said:  I was impressed with Jason Whitehead's perseverance and determination to get my loan funded with CalVet.  What was most helpful was the quick responses to my emails and questions.  Thank you for all your efforts Jason!  Much appreciated!

Michael Canzone said:  Jason Whitehead was extremely knowledgeable and responsive throughout our escrow period.

Claude & Eva Cahen said:  Jason Whitehead took a difficult loan and made it happen.  We are definitely going to use him again.

Todd & Megan Sayles said:  Working with Jason Whitehead and his team was a great experience.  He always took the time to answer our questions and explain the details (sometimes the same thing many times). 

George & Nancy Wright said:  Scott Evans represented us with the utmost honesty and service.  We would feel confident referring our friends and family members to him because he was very knowledgeable.

Matt & Karen Cusguen said:  Elijah Orozco went above and beyond anything we expected.  He made buying a home possible.  I am so glad we went with him.  His availability and flexibility were most helpful.  I would recommend him to anyone and everyone.  Thank you.  Thank you.

Stacy North-Brown said:  Charman Wilson guided us through two very complicated escrows with professionalism and kindness!  She didn't give up until she found a loan to meet our unique needs.  We would not own our home today if Charman hadn't gone the extra mile for us.  I would recommend Charman specifically.  She stuck with us through two nightmare escrows.

Barry Hogan said:  Kristen Nicholl was polite, thorough, and knowledgeable.  Her follow-through was most helpful. 

David Kogok said:  I just wanted to thank everyone again at West End Mortgage Group and Scott Evans for making this experience as smooth as possible.  Also, for always taking the time to educate me on the whole process and keeping me informed on the latest up-to-date information.  Thank you.

Stephanie Armstrong said:  I highly recommend Scott Evans as a partner in your home purchase.  He's professional, knowledgeable, and hard working.  Whether it was joining me on real estate tours or keeping me on track in escrow, Scott took the extra step throughout our relationship.  As a first-time homebuyer, I would absolutely use Scott Evans again and I have already begun recommending his services to friends.

Sheila O'Boyle & Moshe Litman said:  Kristen Nicholl was personable, competent, professional, and got the work done.  She answered calls and emails and has full attention to details.  We have and will continue to recommend her to other potential clients and friends.

Karrar Ali said:  Elijah Orozco is very diligent and closed our escrow in 25 days despite multiple hurdles.  My utmost recommendations to my friend.

Annette Flavel said:  As a single woman buying her first home, I was treated with respect and consideration at all times.  Thank you Elijah!

Laura Knodle said:  West End Mortgage Group, Scott Evans, and Randy Foja had everything under control.  They were a highly efficient team and we were very happy with our service and results.

Analia Bueno said:  Elijah Orozco made this loan happen!  He took the time to explain everything in detail and was not bothered by the multiple phone calls and emails that my family and I sent his way.  Elijah turned an unpleasant experience that we had with another lender into a dream come true.  Thank you Elijah.

Randolph Dipp said:  West End Mortgage Group represented by Kristin Bursian provided me with excellent service.  She always kept me in the loop with progress and changes.  She clearly went above and beyond for me in the short amount of time we had.  Not only did she diligently secure financing for my home, she also educated me on the whole loan process.   Kristin, thank you so much.

Daryl Robinson said:  Jason Whitehead was an amazing professional and trustworthy loan officer. ... much better than the bank loan officer we had been working with previously.  He was quick to return phone calls and always had the answers to even our toughest questions.  The most helpful part about working with Jason was our initial face-to-face meeting as well as all the time and effort he put into it....it was out of this world!  I would recommend Jason Whitehead, Alexis Abalos, and West End Mortgage Group to anyone buying a house.

Ephraim Ames said:  Kristen Nicholl found me a home loan when no one else could.  I felt like I could call her whenever with questions.

George Dean for Edna Parnell said:  I have control of two pieces of real estate that are completely paid off.  I have Power of Attorney for my mother who is in a nursing home.  Union Bank of California would not even consider giving me a loan against one of the pieces of property.  I then went to Wells Fargo for a loan and they kept asking me for more and more sheets of paper for six months.  Kristen Nicholl and West End Mortgage Group helped me through the paperwork in a few weeks.  Kristen provided excellent service and attention to detail as well as was friendly and delivered all the facts.

Claude Maraoui said: Scott Evans is a professional!  Follow up on his part as well as that of West End Mortgage Group was very strong.  Scott made sure my questions were answered to my satisfaction.  Thank you Scott.

Kenneth Lee said:  Scott Evans delivered very good customer service and I would feel confident referring my friends and family to him.  His honesty and comunication skills were most helpful during the escrow period.

Hoa Dang said:  Jason Whitehead and his team did a very good job on my loan.  Thank you.

Brad Powell said:  Scott Evans is professional, knowledgeable, and committed to his customers.  He tirelessly worked on my mortgage until everything was in perfect order.  I had no doubts that with Scott, I would get my loan and close on time.

Kim & Chanhn Tran said:  We have had the opportunity to work with Kristen Nicholl - she provided outstanding help and great services.

Michael Anderson said:  Securing financing is an integral step in executing a successful real estate investment strategy, and because it is so important, its not a function that should be outsourced carelessly.  However, Scott Evans is someone you can trust to obtain good financing and deliver on time.  When you work with Scott, you can rest assured that he will execute, and that certainty allows you the peace of mind to focus on other areas of the deal.

Chris Reading said:  Kristen Nicholl worked very hard to get the rate I wanted in a very volatile market.  When the rates dropped, she called me immediately and we locked in before they climbed back up.  I can't imagine a better experience with refinancing.

Jeff Wilson said:  Kristin Bursian responded to our needs - even sometimes before we knew them ourselves.  She has an excellent professional "can do" attitude and gave us a sense that she was in our corner from the very start.

Elizabeth Gaida said:  We were blown away by Jason Whitehead's level of service and expertise on the loan programs available.  He and his team gave us the additional benefit of financial counseling to help us prepare our finances and credit to purchase our dream home.  We also appreciated Jason and Alexis' availability - they were always there when we had questions and if we left a voice mail/email, they were quick to get back to us.  We will definitely be sending our friends/family to West End Mortgage Group!

Yi Wang said: Scott Evans was helpful,knowledgeable, and always got back to me promptly.  His attitude is great, fun to work with, and Scott knows this industry well enough to solve obstacles and issues that came up along the way.  In the end, the excitement of purchasing a home was greatly complicated by Scott's work and efficiency.  It was a pleasure!

Homa R. Dehkordi said:  Scott Evans has a great level of professionalism and enthusiasm toward his job.  Without his help, I would have never been able to own my property.  His prompt and professional performance is really incredible.  Thank you Scott!

Victor De Jesus said:  I was very pleased with the service I received from Scott Evans.  I could always get a hold of him.

Jason McBroom said:  Pre-work up packet ... Everything happened exactly as it said.  Jason Whitehead informed me almost daily.  His patience was terrific ... excellent, wonderful, and professional in his work.  He definitely put me first before anyone else.  I felt as if I was his only customer.  He worked with my bank and escrow as a team.  I highly recommend Jason Whitehead and West End Mortgage Group and will use in my future needs.

Mike Giglio said:  In addition to her knowledge on the mortgage options available, Kristen Nicholl's communication skills and her ability to evaluate the mortgage options was superb.  Her most outstanding trait was her ability to treat our need as her own.  She really worked for us!  Kristen Nicholl is truly an asset to your company.

Robert Hunt said:  West End Mortgage Group and Elijah Orozco provided all options to me up front, making it easy to choose a loan that was right and suitable for my needs.  The Good Faith Estimate provided to me was right on with the final loan documents.  There were no surprises at loan document signing which made me comfortable about the the process.  I would highly recommend West End Mortgage Group and Elijah for those who are looking for the best loan possible.

Ramona Orga said:  Charman Wilson was just great!  She helped us get the perfect loan for our situation.  Her dedication to her clients is second to none!

Brian Montenegro said:  Excellent service!  I'm already referring all of my friends to Elijah Orozco.

Joyce Segraves said:  Kristen Nicholl was very friendly - explained my options for loan payments and kept in touch over the phone to explain progress on the loan.  I'm very happy with the results.

Martin & Jun Black said:  West End Mortgage Group and Jason Whitehead did an excellent job on getting my loan approved.  I called on a Saturday afternoon and within a few hours, Jason was working on my loan.  He got us the best interest rate possible.  I think communication and knowledge were the key factors for my loan.  Thank you!

Steve R. Wood said:  I am sending this e-mail to let you and all the people at Windermere how much I appreciate the courteous and professional treatment I received from your company. You and Renee were constantly on top of every situation and hurdle we came across. This deal, I know was a challenge for all that was involved. But with your teams perseverance we got through it.  I would also like to commend the great effort from West End Mortgage and Jason Whitehead for his extreme hard work to make this happen. My wife and I are now homeowners thanks to all your efforts. I will always recommend your company and West End Mortgage to all my friends and business associates for their housing needs. I will also use your services for all my future needs.

Brian Driesse said:  Jason Whitehead and West End Mortgage Group were very knowledgeable, friendly, and patient.  It was very helpful to have the frequent communication throughout my escrow.  I would recommend my friends and family members in the future.

Alfredo Ocasio said:  When I was first contact by West End Mortgage Group and Elijah Orozco, I thought it was just another company trying to get some business.  Elijah sounded like he was very calm and not too pushy.  He was very relaxed and knowledgeable in the field.  The more I asked, the more he helped me.  I agreed to meet with him and told him exactly what I wanted.  He worked diligently to help me and even went beyond the scope of his duties to make sure I had the information I needed.  He explained what would happen, step by step, even through escrow.  Elijah kept my wife and I calm throughout the entire process.  He was a most welcome guest at our house-warming.

Ramon Gutierrez said:  Kristen Nicholl was warm and friendly yet very professional.  We had a deadline to get this loan and Kristen worked very hard to make this happen.  She is an asset to your company and West End Mortgage Group is very lucky to have her.

Mark Sundstrom & Kathy Pinzon said:  We will continue to refer our family and friends to Jason Whitehead.  He went out of his way to help us.

Djalma Araujo said:  Jason Whitehead delivered excellent service, good commuication, patience, and the capacity to tolerate delays and answer my phone calls.  Integrity, clarity in the explanation and serious interest in the interest of the customer.  Thank you Jason for everything.  Thank you for caring and for your follow through.

Mike & Mindy McNeill said:  After working with another broker for this loan, Scott Evans was able to come through with a rate and communication that was superior!  Thank you so much Scott!  We will use you again in the future as well as recommend you to others.

Bryan Reinke said:  It was my first time buying a home and Elijah Orozco walked me through the process and made me feel comfortable.  It was a pleasure.

Johnnie Davis said:  Olimpia Topete was helpful.  The lines of communication were always open.  Whenever there was a question, she was always available.

Xu hong Su said:  Jason Whitehead is indeed a mortgage expert.  Without his help, our home purchase would have never been so efficient, satisfactory, and quick.  We appreciate his help.

Michael Valdez said:  Jason Whitehead was great in helping me understand my options in a market like today and he understood my situation.  I highly recommend Jason and his staff.  Thanks again Jason!

Carmina Ravelo said:  I had a great experience with Jason Whitehead!  He cares about his client and will find you the best rate possible.

Doug Tharp said:  Elijah Orozco is a very nice guy and eager to help.  We had our fair share of communication problems but we were able to work through them.  All in all, I would feelvery good about working with West End Mortgage Group again.

Timothy Wheatcroft said:  We have worked with Kristen Nicholl on both the original mortgage and the refinance of our first home.  For a variety of reasons, both proved to be quite long and difficult processes with uncooperative lenders.  Kristen held our hands throughout the entire process on both occassions, giving us honest and helpful advice and frequent updates.  She always friendly and quick to return calls.  We now see Kristen less as our mortgage broker and more as a friend who happens to be able to get us a great deal with loans.

Janice & Priscilla Torres said:  From the past experiences of buying a house, my mom and dad were not happy at the close of escrow because they noticed some discrepancies in the figures stated in it.  This means that their realtor who was also a mortgage broker did not fully explain everything, from the rate to the hidden charges.  Now that we have met our realtor Nickie Bascos Jr., and through his recommendation, West End Mortgage Group, everything has gone smoothly and we are very happy.  A special thanks to Jason Whitehead for a job well done.

Greg Pollack said:  Kristen Nicholl helped me in every way possible in securing my home loan.  I would definitely feel confident referring my friends and family to her.

Olusola Oluwa said:  Kristen Nicholl made our search for our first home extremely easy.  She made us feel at ease and was accessible at all times.  When we were in doubt about anything, she would reassure us or research an answer if necessary.  We thoroughly loved and enjoyed working with Kristen.  We will recommend Kristen to everyone!

Kevin Wise said:  Jason Whitehead made an impact on us buying our new home!  The service he provided, how prompt he was, and his knowledge of the programs available to us was nothing short of perfect!

Joe Kelly said:  Jason Whitehead is the most professional person that I have met in the real estate & mortgage industry!

Greg Yusi said:  Even though we hit a few bumps in the process, Elijah's quick response and relationships with the local realtors and agents helped to resolve any issues relatively quickly.  I would recommend Elijah Orozco and West End Mortgage Group to my friends and family members because of the experience level of the entire office. 

David Wagner said:  Elijah Orozco delivered excellent service, communication, and knowledge throughout my quick closing.  Thank you.

Bulmaro Canseco said:  Scott Evans provided excellent service!  The working relationship was that of a friend.  Scott is knowledgable about the business and made the loan process easier.  Thank you Scott and West End Mortgage Group for all your help.  I look forward on conducting business with you in the future.

Robert & Pamela Diaz said:  Jason Whitehead is very good at what he does.  He is knowledgable, professional, very kind and courteous every step of the way.  He was very understanding to our needs and understood our situation.  He kept in communication with us every step of the way.  He kept an excellent attitude at all times no matter what we brought his way.  He was always very flexible with making appointments, basically working around our schedule.  It was all a great honor and experience to work with someone of his caliber.... give this man a raise!

James Ruchlewicz said:  Although my escrow lasted 90 days, Jason Whitehead was a bright spot during the process.  He was in constant communication by email and near the end of escrow.  He initiated new loan docs. for me to take advantage of a rate reduction.  Very satisfied - would choose Jason again!

Thanh Tran said:  Jason Whitehead has an excellent knowledge of loan products available.  He communicated with me throughout the transaction, returned my calls promptly, and was truly attentive to my needs.

Beena Blake said:  Elijah Orozco is very professional and extremely helpful.  He answered his phone and returned calls at any time of day or night.  He researched his offerings to find the product that best suited my needs.  When he noticed that my real estate agent was slacking off, Elijah assumed his duties so that I could get the loft completed in a timely manner so my closing date would not be affected.  I will definitely use Elijah again and ensure that my family and friends are aware of Elijah's abilities and his dedication.

Michaele Taylor Sidell said:  Scott Evans was able to accomplish what nobody else was able to do.  His response was immediate and professional.  He kept in constant contact with me and explained in detail everything that was going on on a regular basis.  In two weeks, I was able to refinance my property.  I highly recommend Scott to anyone who is looking for the highest professionalism, courtesy, and efficiency.

Elizabeth Schruender said:  We really enjoyed working with Charman Wilson.  She was very knowledgable about our mortgage options and worked hard to set us up with what we needed.  She was helpful throughout our transaction and even succeeded in alleviating a stressful situation with our buyers.

John Wennes said:  Kristen Nicholl did a great job of finding the best loan for me.  Great job!  Great people!

Jay Sego said:  As with any home buying purchase, there is a level of anxiety and caution.  Scott Evans did a fantastic job of putting my mind to ease while explaining every aspect of the purchase.  Without his help and expertise, this would have been a much more difficult progress.

Alejandro Martinez said:  Thank you Scott Evans for making the buying of a home a dream come true.

Christopher Catbagan said:  Scott Evans has excellent knowledge of loan products and I would definitely feel comfortable referring my friends and family members to Scott Evans and West End Mortgage Group.

Lorri J. K-Namin said:  Kristen Nicholl was fantastic throughout our entire process - from when we first applied for a loan to the day we closed.  She was extremely patient with all of my questions and phone calls (even on the weekend!).  Kristen undoubtedly made our first home buying experience a smooth one.  We will use her again and be happy to refer her to others.

Leighann McMullan and Greg Wilson said:  West End Mortgage Group helped us find a loan to fit our needs - Scott Evans and Elijah Orozco were patient and creative in finding ways to help us buy our first condo.  They are extremely positive, helpful, and encouraging throughout the process.  They assisted us at all hours throughout the day and had our best interest in mind at all times.  We are very grateful for their services.  Thank you.

Craig Rustad said:  Jason Whitehead and his team was helpful by providing me with quick responses as well as thorough information of available loan products.

Eleanor Favaloro said:  Justin Clark was very diligent about finding me the right loan.  I would feel confident referring my friends and family to West End Mortgage Group.

Stephanie Rolfo said:  Without Kristen Nicholl, my status as a homeowner would not exist.  I only regret not working with her from day 1.  She was professional, accomodating, and friendly during the entire purchase.  Although I had problems and unethical realtors, she stood by my side and went above and beyond her responsibilities to me as my lender.  I will definitely work with Kristen in the furture as well as refer others to her.  When you want to close a deal, Kristen is the one to go to!

Jafar Izadi said:  I would feel very confident referring my friends and family members to Jason Whitehead and his team.  He is very knowledgeable, respectful, calls back, and answers any questions right away.

Brock D. Stiles said:  I primarily dealt with Scott Evans and he was extremely professional in handling the financing for the purchase of our condo in San Diego.  Since we live in Washington State, everything was done via phone or email.  He was very prompt in returning calls which I found reassuring and helpful.  From loan application to closing, the sale was complete in less than three weeks.  Thank you Scott for making this a pleasurable experience.

Stacey Olivieri said:  Getting approved for the CalHFA loan was a nightmare due to the fact that my husband is self-employed and it is hard to verify his income.  A previous loan executive I worked with before Scott Evans did not help us to get what we wanted, which is why I called Scott.  He was recommended by a friend and I am so glad that we had him assist us on this process.  I had confidence in him throughout this whole process and he worked very hard to get us approved for the exact loan that I was hoping for all along.

Carlos and Ana Cisneros said:  We would feel confident in referring our friends and family to Anselmo Haro and West End Mortgage Group.  Anselmo helped us secure a much better loan with better rates and terms.  We felt comfortable with him because he speaks Spanish.

Amy Chadwiek said:  Dawn Westbrook took the time to walk me through all the aspects of a mortgage and escrow for a first-time home buyer.  She is courteous, flexible, and always available for questions.  I would recommend any first-time buyer to work with her.

Wendy Johnson said:  Kirsten Nicholl was absolutely amazing from the start.  She made the initial phone call to us after getting our name and number and was very patient with us while we gathered our information together.  She called when she said she'd call and was excellent about returning our phone calls.  A couple of times during the process when we panicked and called her well after hours or on the weekend, she happily talked to us and calmed us down.  She was clear about everything and about the process and made us feel like we were her only clients.  We have a few friends that we've already given her name to - we just can't stop saying good things about her!

Kevin Ames said:  Scott Evans was both cordial and professional.  He worked hard for us and got all of our questions answered.  I would recommend Scott and West End Mortgage Group to others.

Roger Haarlammert said:  Our real estate agent sent us to Kristen Nicholl.  At first, we saw no need need.  We met with her and were completely sold.  She is friendly and immediately made us feel comfortable.  Her level of knowledge and professional attitude made us feel secure that she would do her best for us.  In the end, the results showed we were justified in our confidence in her.  Even after, she continues to keep in touch as to our options.

Guy Walker said:  Thank you Kristen for all your help with my loan.  After being referred to you by a real estate professional, I have to say that you exceeded all my expectations.  You were extremely professional, detail oriented, and addressed my every concern.  I would highly recommend you to anyone seeking a loan.  Please feel free to call me for a recommendation anytime!  Continued success!

Richard C. Crawford said:  West End Mortgage Group was very helpful in explaining the loan product and covered all areas that I needed to know about.  They were fast and efficient and I would recommend them to my friends and family members.

Julie Houshar said:  I liked working with Scott Evans, Jennifer, and all involved because they all are professionals.  They are confident, know their field of work, easy to work with, keep to time frames involved, and get the job done.  I would recommend Scott Evans to my friends and family.  I like his ambition to do well.

Joey and Eric Ting said:  Kristen Nicholl of West End Mortgage Group made first time home buying a painless experience.  She is very prepared and explained the process in a thorough and concise manner.  She was always available to answer any of my questions and was very quick to return missed phone calls.  More importantly, her friendliness and personality made it a pleasure to do business with West End Mortgage Group.

Nastaran Rahnama said:  West End Mortgage Group was able to take me through the process of buying my home with ease.  Scott Evans provided me with useful information and made himself available for any questions or concerns that I had.  Scott Evans had my best interest in mind and I knew he was on my side!  I appreciated the professionalism and expertise of West End Mortgage Group.  I will highly recommend them to friends and family.

Jordan Houston and Amber Kerns said:  My fiance and I made our first steps to buying our house.  We thought we had all of our ducks in a row only to come to find out that something went wrong in our pre-approval process for the loan.  It was such a roller coaster!  We thought we were finally getting a house and then, our dreams were crushed.  Our old boss called in a favor that lifted our spirits immediately.  We were introduced to Charman Wilson and she brought so much confidence to the process.  She knew right away that she could place our loan.  She continuously reminded us that this was supposed to be a fun process, not a stressful one.  She made it so easy for us to relax and always made us feel important.

Heather Beltran said:  We really enjoyed working with Charman Wilson.  She always went out of her way to help us.  When there was an issue with our interest rate and loan program, she fully explained our situation to the lender and made sure she was able to provide us with exactly what was promised.

LeRoy Morris said:  You have one of the best mortgage brokers I have had the pleasure to work with.  Kristen Nicholl is very professional and attentive to detail.  I will continue to use Kristen on all future transactions and I will refer all of my friends to West End Mortgage Group.

Chirs Gorno said:  Kristen Nicholl is a true professional in the mortgage industry.  Her communication and follow-up are greater than I've ever encountered.  Kristen has an incredible, precise, and clear manner of  speaking that gets right to the point, with less words, more clarity, and in an upbeat tone.  I am very happy with the loan program she was able to get me approved for.  She has just earned all of my referrals for life.

Janet Tope said:  My refinance experience was surprisingly easy and fast.  I despise dealing with large financial companies/situations.  My heart beat increases, my hands sweat, and I usually end up dizzy and nauseous.  The language used for mortgages does not seem to be English and I usually am left feeling like a foreigner.  However, I had none of these feelings or symptoms in my dealings with my loan officer and  West End Mortgage Group.  Their professionalism, knowledge, calm and caring nature I know is the reason for my pain-free experience during the refinancing of my mortgage.  Thank you!

Tony Irving said:  Elijah Orozco worked hard to meet our mortgage needs.  He was always responsive and available.

John Poland said:  Charman Wilson clearly explained all of the available loan options and worked within our budget to find the loan that was right for us.  She also worked closely with our real estate agent to provide pre-approval letters and let the sellers know that we were well qualified.  During the whole home buying process, Charman kept us informed, especially during escrow.  It was a pleasure to work with her during this process.

Beatriz Araujo said:  I am a single woman; first-time buyer and believe from my heart that Kristen Nicholl has been an exceptional friend.  About the thrid of the way through escrow, I lost my mother and the process of escrow was very challenging for me.  I am very grateful to have dealt with her.  She has tremendous qualities and the best loan friend to me, especially during this emotional time in my life.

Tonya Henson said:  Charman Wilson helped me purchase a home in April 2006.  I never thought that I would actually own a home.  I have thought about owning a home for three years.  I did not plan well but when I met with Charman, she helped me realize that owning a home is a dream that a single Petty Officer in the Navy could attain.  I truly feel that I would not be sitting in a home that I own without the help that Charman provided me.  She was always available to help me with any questions I had.  She continues to communicate with me to make sure my needs are being met.  I will definitely recommend her to anybody I know that is in need of her services and will be returning when it's time to refinance my loan.  Thank you Charman.  All of my home ownership dreams have come true because of the help you gave me. 

Merlyn and Joe Lacanienta said:  Have you ever experienced a fast mortgage loan for your home?  Well...good job and done very well within two weeks!  Very efficient and calls you back right away when you need him...that is SCOTT EVANS.  Scott, you made people smile, very professional, vey well done!  Thank you. 

Susie D'agostino said:  I would feel confident referring my friends and family to West End Mortgage Group and Dawn Westbrook because of the team and support from everybody in the office.  Dawn really worked for me and she was always by my side.  Everything is 110%. 

Elaine Allen said:  I felt like I was receiving special attention to my individual needs.  I thought that my loan was going to be challenging but Kristen made me feel like it wasn't a challenge at all.  Thank you for all your hard work.  I sincerely appreciate you.  Kristen Nicholl is amazing.  She became a friend that I trusted.  This is the second time using her for a reason. 

Carla Butcher said:  Scott Evans and West End Mortgage Group....as stressful as this was for me to buy my first home, it was a dream come true.  Scott, you made it possible.  Thank you from the bottom of my heart.  Not only are you my broker for life, you are my friend.  Thank you West End Mortgage Group. 

Kundapur and Vilma Bhat said:  Justin Clark provided prompt, excellent service and timely advice. 

Michael Henn and Paula Goncalve said:  Kristen was professional, highly knowledgeable and above all, timely.  She secured a loan for us for a 20-day escrow.  During a very chaotic time for my husband and I at least we knew we did not need to worry about our loan because we were in great hands. 

Brenda M. Cano said:  My family and I would like to personally thank West End Mortgage Group and their loan officer for all their hard work and dedication in helping us obtain a home loan in such a short period of time, literally a race against the clock.  I was introduced to 'a West End Mortgage Group loan officer' by a family friend/real estate agent when I was considering purchasing a home early 2006.  Those plans fell through for personal reasons but I admired and appreciated Barbara's professionalism and dedication to helping us.  The time was finally right to buy my first condo in October 2006.  We had decided to use our builders' mortgage company to take advantage of an incentive.  When that mortgage company notified us that they were not going to be able to provide us with the loan product that fit our needs, I panicked and then remembered West End Mortgage Group.  They were able to provide us with the appropriate and better loan product in record time....less than 2 days to coincide with the close of escrow.  I can't recommend West End Mortgage Group high enough.  They provide the highest level of professionalism and excellent customer service. 

Robert J. Hawkins said:  From the moment I first sat down with Kristen Nicholl to discuss mortgages, I felt in control of my future.  Kristen explained everything.  She addressed all the options, pointed out potential problems and didn't stop communicating until the last signature was put to paper.  A potentially bewildering and exasperating experience was actually quite satisfying.  That she thoroughly enjoys her work come through in each step of this transaction.  I feel like I have a friend in the business. 

Marcia T. Cruz said:  Charman Wilson is thorough, responsive, and has excellent follow-through.  She was available anytime I had a question.  I am thoroughly pleased!  Thank you. 

Jerine Rosato said:  Kristen has been the best mortgage professional I have ever worked with.  I never had questions unanswered and she was always proactive.  I have and will continue to refer to her. 

Rebecca Parker said:  Michael was very professional, helpful and responsive during and even after my loan was processed.  He helped me find the best loan option within my budget and price range and I would recommend him to others.  P.S.  Thank you for making this experience painless. 

Robert and Heather Beltran said:  We really enjoyed working with Charman and would recommend our friends and family members to her because she went above and beyond our expectations. 

Donna DeGutis said:  Kristen showed me what I could afford and this was advantageous for me to do so. 

Fernando and Kimberly Rosario said:  Everyone was very professional, knowledgable, and approachable.  They understood that we did not want to be rushed or pressured during the process and we were able to work around our busy schedule.  The whole process was fairly hassle-free and we feel like we go a great deal in our purchase.  Thanks! 

Eric Powell said:  Kristen Nicholl gave various options, recommendations and was very informative and quick to answer all questions.  I would feel confident referring my friends and family members to Kristen and West End Mortgage group because they are very professional and thorough and have competitive rates and fees. 

Robin Derman said:  I would feel confident referring my friends and family members to Elijah Orozco and West End Mortgage Group. 

Fusako Yokotobi said:  I would feel confident referring my friends and family members because of the personalized service, consistent and quick follow-up. 

Tim and Amanda Wheatcroft said:  West End Mortgage Group delivers on its tagline 'Where loans get funded,' and does so because its executives sincerely care about the success of their clients.  During our first meeting, Kristen Nicholl presented us with three different loan options, and did a great job of explaining their pros and cons in layman's terms.  Even when Amanda's employment status changed, Kristen was among the first to say there were still options, and sure, enough, she delivered on her promise to get us a loan. 

Scott James said:  Charman Wilson went above and beyond the call of duty when processing my loan.  In addition to thoroughly educating me on all available loan products, Charman helped me to select the best option given my circumstances.  She always returned phone calls and acted on my behalf when making an offer for my new home.  Coming from someone who is not easily impressed, I wholeheartedly recommend Charman Wilson as a loan officer. 

L. Propsner said:  'West End Mortgage Group and their loan officers were' very helpful and willing to work with our schedule. 

Robert Carlson said:  I was nervous (very) to start and Kristen Nicholl held my hand early on and I really appreciated that.  She really cared and there were no surpirses. 

Sue Ellen Moore said:  I was very impressed with Scott Evans from the moment I met him at an open house and through the whole loan process.  He is personable, sharp, and not only uses his head but uses his heart when helping people fund the purchase of a home.  I gave him less that 30 days to complete everything at the seller's request and he did better....20 days!  I will recommend Scott and West End Mortgage Group.